FAQ

Faqs

Frequently Asked Questions

What is managed cloud backup?

Managed cloud backup is a fully outsourced data protection solution where our UK-based experts configure, monitor, and maintain your data backups on leading platforms like Microsoft Azure, AWS, and Google Cloud. We handle everything—from setup to troubleshooting and restoration.

Who is Direct Cloud Backup for?

Our services are designed for small and medium businesses, resellers and MSP partners, enterprise IT teams, charities, and nonprofit organisations that need secure, reliable, and compliant backup with expert support.

How is my data kept secure?

All data is encrypted both in transit and at rest using industry-standard protocols. Backups are stored in ISO27001-aligned UK or international data centres, and we perform regular integrity checks and automated verification.

How quickly can I recover data?

With our disaster recovery and ransomware protection solutions, we offer rapid restore—often within minutes. Continuous monitoring ensures we can respond immediately in the event of data loss or attack.

What platforms and systems are supported?

We support Microsoft 365, Google Workspace, on-premises environments, servers, databases, and more. Our platform is compatible with all major cloud and virtualisation technologies.